Your Operator Profile
What information is needed when I sign up?
The minimum requirements to sign up are your email address and password. To complete your full profile, you will also need to add the following: (1) your name, address and phone number, (2) tax information, (3) payment method, (4) background check (5) profile picture, and (6) skill levels.
When will my profile be activated?
Your profile will be active once you add your profile information, payment method for direct deposit, tax form, and complete your background check. Please note that the background check takes less than 5 minutes to initiate but up to 2 days to come back with approval.
What details should I include in my profile?
Your profile will be one of the primary ways businesses assess you when you bid on an Op so we recommend including all of your relevant skills to increase your marketability. You will also be able to upload a picture for your profile but please make sure the picture you select does not reflect negatively on your character
(i.e., avoid anything obscene or inappropriate).
Will this be all the information I need to provide?
If any required information in your account is missing, you will be prompted for that information before you can bid on an Op. All bank information provided will be secured and held strictly private. The only information visible to companies will be your name, photo, skills, and performance ratings.
How will I be able to make money using Veryable?
You will be the one to define how to maximize your earning potential. Whether you are looking for supplemental income or full-time income, you will have the opportunity to create a schedule that works best for you based on the availability of Ops and your performance track record.
Can I do multiple Ops per day or week and with multiple companies?
Yes. As long as the timing of the Ops do not overlap, you will be able to create a schedule that meets your specific needs and goals. You are not limited to any specific company or type of work.
How will I get paid?
Veryable’s third party payment processing company, Dwolla, will initiate payment each day after the successful completion of that day’s Op. Your pay will be deposited directly after every Op so there will be no need to wait for a weekly paycheck. Operator payments are initiated at 11:30am the day after the Op was completed and should be available to Operators by 5pm that day. NOTE: Payments for Ops completed on Fridays will be initiated on Saturday midday; however, they will not be available to Operators until 5pm on the following Monday. Also, payments scheduled to arrive on a bank holiday will arrive the following business day
What is Dwolla?
Dwolla is a powerful payments platform that securely connects to bank or credit union accounts to enable the transfer of money for any individual or organization in the U.S.
Why is my transaction still pending?
A bank or credit union transaction usually takes 3–4 business days to complete via the Automated Clearing House network (ACH) used by banks to transfer funds. Please note that transfers take longer to complete if over a weekend or a holiday.
Why did the transaction fail?
Sometimes transactions to or from a bank or credit union can fail. Here are a few reasons why a transaction can fail:
- ● Insufficient funds. There are insufficient funds in the sending bank or credit union account to complete the transaction.
- ● Frozen account. A bank or credit union account has been frozen.
- ● Other reasons. A bank or credit union rejects the transaction for some other reason.
If a transaction fails, please contact your bank or credit union to check on the status of your account. Then either re-initiate the transaction or ask your financial institution why the transaction may not be processed.
Why am I being asked for more documentation?
If we ask for a photo ID:
Additional information is needed to verify your identity. Please upload one of the following forms of identification:
- ● An unexpired, current, state-issued driver’s license or identification card OR
- ● An unexpired, current U.S. passport
If we ask for a bank statement:
Additional information is needed to verify that you are an authorized signer on your connected bank or credit union account. Please upload a copy of a recent statement.
How does Dwolla protect customers’ data?
Dwolla protects customers’ data through secure servers and a world-class cloud environment. Dwolla’s servers are encrypted with 128-bit or greater encryption controlled by Transport Layer Security (TLS), and sit behind firewall and intrusion protection. Our cloud service offers a highly secure environment with a dedicated security team.
Searching for Ops and Bidding
How do I find available Ops?
Your mobile App provides the list of Ops near you both in list form and map view. Each Op will have a brief description that includes the company name, distance from you, expected pay, and type of work.
What does "bidding" on an Op mean?
By “bidding” on an Op, you are offering your time to the business under the terms for that particular Op. Bidding on an Op does not mean you have been accepted for the Op by the business. If you are selected by the business for the Op, you’ll receive a notification via email as well as through the App with the address and contact info. You can also find all the details under the schedule tab in the App
Are there any tools to help me coordinate my schedule of Ops?
Yes, the mobile App will provide your full Schedule of upcoming Ops in the Account Menu screen.
How will I be notified of available Ops?
Veryable will send both app notifications and email alerts when new Ops are posted.
How do I know how much money I will be able to make?
Every Op posting will provide a description of the terms. The terms will provide you with the total expected pay for that Op and how that breaks down in terms of estimated hourly rate.
Performing an Op
Who do I contact when I arrive for my Op?
The company will have a designated contact person to greet you and guide you to your work area. The contact person’s name and rally point will be provided in the Op Details and your Schedule within the App.
What do I need to bring when I arrive?
You should bring appropriate work attire for any manufacturing or warehousing environment. This means no inappropriate or loose clothing/jewelry and no open toe shoes or sandals. We highly recommend wearing steel toe shoes and safety glasses regardless of the company’s safety policies. The company will be responsible for providing any unique personal protective equipment (PPE) required for the environment or the specific Op.
How do I ensure timely completion of the Op?
Your personal productivity is largely in your control. Companies are encouraged to provide as much operator support and work instruction as possible to ensure you have everything you need to perform the work efficiently.
Will the quality of my work be recognized and promoted in my profile?
Yes, and this is a very important aspect of the Veryable model. After the completion of every Op, you will be rated based on a number of dimensions, including quality, safety, attitude, and timeliness, which will become part of your profile. As you amass more positive ratings, your marketability will increase making it more likely that you will be awarded Ops in the future.
Will I be able to rate the company as well?
Yes. Just as this is important to your reputation, it is important to the company’s reputation as well among the workforce. You will be able to rate the company based on safety, accuracy of the posting, support provided, and culture. For minor issues and/or poor experiences, we will rely on the rating system for feedback. For any major conflicts, Veryable will investigate and arbitrate accordingly.
How can I position myself best for success?
Based on our experience, the best strategies are to ensure that your profile is as comprehensive and informative as possible, and perform high quality work when completing an Op. These two things will work together to promote your capabilities and performance history to potential companies.
How can I earn a steady income using Veryable?
The more Ops you perform, the more efficient you will get. The more efficient you get, the faster you will be able to complete Ops and make money. This will improve your ability to generate high hourly rates in the piece work model.
Can I cancel a bid if a conflict arises?
Yes, but we recommend that the cancellation is initiated at least one day prior to the scheduled Op. Veryable has a zero tolerance policy on no-shows and call-ins. Doing so will negatively affect your ratings and your account could be suspended for repeat violations
Can I bid on any Op on the Veryable platform?
Yes; however, you should only bid on Ops for which you have the necessary skills and physical capability of completing. If you bid on an Op for which you are not qualified, you may be sent home with a poor rating and no pay. Further, you should only bid on Ops that fit your schedule. Once you are accepted for an Op, you are expected to be in attendance for all days, and the Op cannot be adjusted to fit your schedule
What are some other methods to increase my personal productivity?
Repeatable Ops at a specific company will allow you to be more comfortable with the work content and, therefore, increase your productivity. In addition, we encourage you to identify best practices within every company you encounter and apply those across the board. We call this cross-pollination and it can be a powerful tool for personal productivity.
How do I reset my password?
If you have forgotten your password, you can reset it by doing the following: (1) Tap on the gray “Login with Email” button on the login screen, (2) Tap “Forgot Password”, (3) Enter the email address you entered when you created your Veryable account, (4) Tap “Reset Password” button and an email from “Operator Support” will be sent to your email account, (5) Open the email on your mobile phone and tap “Reset Password” to be sent to the “Reset Password” screen in the App, (6) Enter your new password and tap “Reset Password”. NOTE: Your new password must be different from your old password
Are you having technical issues when you open the App?
Please make sure you have the latest version of the Veryable App. In order to download the latest version, go to either the App Store or Google Play Store and download the latest update to your touchscreen device
Why are my pre-requisites showing up in my account?
The most likely cause of this issue is that you have created multiple accounts with multiple email addresses. Please login to your Veryable account with the email address and password for the account for which you completed the pre-reqs. If you cannot remember the password for that account, please reset your password by following the steps above